Posted on June 2, 2017 in Live Chat Software

Best Live Video Chat Software

Technology was supposed to make society more efficient. While technology has done this, it has been matched in the expectation by customers for the businesses to do more as well, and do it quickly. In this single serving society, people want answers in near real-time and if you can’t provide that, customers will often find someone who will.

Customer service and customer support software can be complicated and incredibly expensive. Integration and scaling methods to address customers demand often eat into profit margins big-time. So what is the answer?

An affordable, easy to use software as a service called BirdSeed is the answer.

Let us discuss some of the features and then explain how our patent-pending software-as-a-service is different and why many who have used it consider it the best live chat software available.

BirdSeed Live Chat Software Allows You To Meet the Customer Where They Are At

BirdSeed allows you to communicate with the customer in the way they would like (still in line with your preferences and business model, of course). You can choose to enable several methods of communication with the customer/client.

Here are some of the tabs available:

Call Us

Allows you to provide your audience with a direct phone number to contact you before, during or after a chat with an operator. You can choose to display this Tab during business hours and track results of calls.

Schedule Meeting

Provide website guests with a way to schedule a meeting before, during or after a live chat based on the days and time you choose. You will be notified of all scheduled meetings and product demonstrations requested.

Traditional Text Live Chat

For times when you are unable or choose not to provide real-time video support to your website visitors, you are always able to provide traditional text chat, as well as providing varied means of support- ie. weblinks, white papers, instructions or anything else appropriate to your company.

While we believe we do an incredible job with all the above, here is the feature that separates us and people are often amazed by.

Using our Patent-Pending technology, engage all of your website visitors by responding real-time with instant recorded responses creating a personal connection with your guests and increasing engagement

How is this different than One Way Streaming Video Chat?

Some companies allow you to video chat with them and don’t force the website visitor to turn on their microphone or mouse… only they do.  The problem with that?  It’s AWKWARD!  Imagining having an employee just sitting there while someone stares at them and waiting to see if they type a question.  Frankly, it may even feel creepy.  Just as importantly – if the chat operator is having to sit their in that “chat” waiting for a response, they are unable to attend to multiple chat’s which we allow for.  No need to awkwardly sit in front of camera…simply respond to one or many responses by website visitors and even re-record your response quickly if it wasn’t exactly what you want to respond with!

BirdSeed helps you build authenticity. Authenticity helps build relationships. Relationships build your business.

People use our system, see our affordable price and often remark it is simply the best live chat and total customer engagement solution they have seen. Discover the benefits for yourself and be amazed.

Contacting us at (407) 545-3544, scheduling a meeting, or viewing the demo on the homepage- let BirdSeed meet you where you are at.

 

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